TeleGeriatric.com – Refund & Returns Policy

Thank you for your purchase from TeleGeriatric.com. We strive to ensure your satisfaction with every order. Please review our policy below regarding refunds and returns.

1. Affiliate Products (Amazon & Partner Retailers)
Some products offered on our website are fulfilled by third-party partners such as Amazon.

  • These items are not sold or shipped directly by TeleGeriatric.
  • All returns, refunds, and exchanges must be processed through the original seller’s platform (e.g., your Amazon account).
  • Please refer to the return policy provided by the respective retailer at the time of purchase.

2. Dropship Products (AliExpress & Other Suppliers)
Products shipped directly from our suppliers are eligible for returns under the following conditions:

  • Return Window: Requests must be made within 7–14 days of delivery (depending on supplier policy).
  • Condition: Items must be unused, in original packaging, and in the same condition as received.
  • Proof Required: Photo or video evidence may be required for damaged, defective, or incorrect items.

3. Non-Returnable Items
For health and safety reasons, the following items are generally non-refundable:

  • Opened or used wellness supplements
  • Personal care items
  • Items marked as “final sale”

4. Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photos/videos of the issue
  • We will work with the supplier to offer a replacement or refund, where applicable

5. Refund Processing

  • Approved refunds are processed back to your original payment method
  • Processing times may vary depending on your bank or payment provider
  • Shipping fees are generally non-refundable, unless the error was on our part

6. Order Cancellations

  • Orders can only be canceled within 12 hours of placement
  • Once processed or shipped, cancellations are no longer possible

7. Contact Us
For any questions or support requests, please contact:
Email: contact@telegeriatric.com
Please include your order number for faster assistance.

Note: By placing an order, you agree to the terms outlined in this policy.

Affiliate Disclosure